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Making (and Keeping) Tenants Happy

· Palo Alto California,Scott Safadi,housingforgoogle,San Jose

A happy tenant makes for an easy job as a property manager. After all, without complaints and maintenance requests coming in each day, you'll have so much more time to tackle other projects and tasks necessary to keep your office productive. But how do you guarantee your tenants are happy with their renting experience? Improve your relationship with tenants by investing both time and energy into their lives and their experience in your community. Scott Safadi of Cal Bay Property Managements offers a few tips below:

Get On the Same Page

Nobody likes to be surprised by policies and rules they had no idea they were violating. Set the groundwork for open and clear communication from day one of the tenant's lease. Go over expectations about noise levels and maintenance requests from the beginning. Be as clear as possible about your expectations and the tenant will appreciate knowing the constraints in which they are working. Should issues arise in the future, you'll have the conversation to point back to for reference.

Schedule Maintenance

An unexpected knock at your door can throw your entire day out of whack. Why subject your tenants to this kind of treatment if you don't have to? If you know you need to send your team out for routine maintenance, alert tenants to the possibility that they'll have visitors. Better yet, ensure your team gets their work done during business hours when most people are likely to be out for the day. Your maintenance team will appreciate not working under watchful eyes and your tenants will enjoy having their apartment up to date and maintained.

Provide Incentives

People respond to incentives, and little discounts here and there can do a surprising amount of good for your brand. Even if you're unwilling to offer rent payment rewards for on time checks, offering gift cards or the chance to win a prize can be enough to excite your tenants. These little incentives don't have to cost a lot, nor do they have to eat into your profits. Instead, look at incentives as a way to invest in the relationship you have with your tenants.

No matter how you decide to tackle tenant satisfaction, just putting in the effort will get you halfway to your goal. A property manager concerned about the wellbeing of their tenants is always a good sign that they are doing something right!

- Scott Safadi, Cal Bay Property Management

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